How can municipalities benefit by using IoT and AI with geodata to enhance their services? : The Case of City of Vienna
Rauscher, Matthias (2021-06-08)
How can municipalities benefit by using IoT and AI with geodata to enhance their services? : The Case of City of Vienna
(08.06.2021)
Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.
avoin
Julkaisun pysyvä osoite on:
https://urn.fi/URN:NBN:fi-fe2021061637912
https://urn.fi/URN:NBN:fi-fe2021061637912
Tiivistelmä
This study investigates which benefits occur for the different stakeholder groups of a municipality when a municipality enhances its internal and external services using the technologies IoT and AI with geodata. The stakeholder groups are which are public administration, enterprises, and citizens.
The research method for this thesis was the usage of qualitative case study research. The Case study was focused on a single case – The City of Vienna. First, an analysis of strategy papers for Smart City, digitalization, AI, and IoT was done. Secondly, the documentation for the program" Wien gibt Raum", including the internal software" Kappazunder" and the One-Stop-Shop, were studied and described. Lastly, semi-structured interviews were conducted with five participants. The interviewees had diverse backgrounds. All interviewees were involved in the program" Wien gibt Raum" or have a long-term vision on the further data usage of the gathered data.
As prior literature did not provide a suitable benefit framework, an adapted benefit framework was created. This adapted benefit framework is based on multiple benefit evaluation frameworks from prior literature. With the usage of this framework, it was possible to analyze the documentations and interview results. The analysis with the adapted benefit framework made it possible to demonstrate and categorize the benefits in an organized way.
The analysis results show that the public administration's main benefits are efficiency and productivity improvements, better data quality, and data completeness. In the next step, with the usage of the newly generated data, a further efficiency increase, better decision-making, and better forecasts can be expected. The study showed that the citizens and enterprises mainly benefit indirectly from a better-managed city. A better-managed city will lead to time savings, easier accessibility, a better quality of the information provided by municipalities, and increased quality of life.
The research method for this thesis was the usage of qualitative case study research. The Case study was focused on a single case – The City of Vienna. First, an analysis of strategy papers for Smart City, digitalization, AI, and IoT was done. Secondly, the documentation for the program" Wien gibt Raum", including the internal software" Kappazunder" and the One-Stop-Shop, were studied and described. Lastly, semi-structured interviews were conducted with five participants. The interviewees had diverse backgrounds. All interviewees were involved in the program" Wien gibt Raum" or have a long-term vision on the further data usage of the gathered data.
As prior literature did not provide a suitable benefit framework, an adapted benefit framework was created. This adapted benefit framework is based on multiple benefit evaluation frameworks from prior literature. With the usage of this framework, it was possible to analyze the documentations and interview results. The analysis with the adapted benefit framework made it possible to demonstrate and categorize the benefits in an organized way.
The analysis results show that the public administration's main benefits are efficiency and productivity improvements, better data quality, and data completeness. In the next step, with the usage of the newly generated data, a further efficiency increase, better decision-making, and better forecasts can be expected. The study showed that the citizens and enterprises mainly benefit indirectly from a better-managed city. A better-managed city will lead to time savings, easier accessibility, a better quality of the information provided by municipalities, and increased quality of life.